Reporting

 

 

The warehouse and Logistics industry has thousands of variables which require daily management. Unfortunately, at times these variables do not create the desired result.

Reporting is the key to understanding a providers performance. Inspired Logistics has invested heavily in reporting and created a customised system allowing for real time reporting across all Key Performance Indicators.

The success of any relationship, we feel, is dependent on clear and transparent reporting.

We love presenting the good news and the 100% KPI's, however, this is the easy bit. Where we focus and put time and energy is on the KPI's which do not achieve 100%. We provide clients with detailed monthly reports which highlight any KPI's which need improvement. We disclose the reason the KPI was not achieved and the preventative action that we have put in place to ensure this issue does not continue.

Your account manager will provide you with regular reporting. The monthly report pack contains:

1. Number of deliveries and the % receipted on time
2. Number of orders and the percentage delivered in full and on time
3. The number of Helpdesk requests and the % completed and closed within KPI's time-frame
4. Cycle count information and inventory accuracy

HelpDesk

Is your current provider able to provide you detailed reporting on their ability to provide customer service?

We are extremely proud of our custom developed online Helpdesk tool. This system captures all customer enquiries and tracks the progress of each item. We are able to confidently report to our clients our ability to service their account, the report is not subject, it is based on fact and KPI's are agreed to and entered into the system ensuring that we can review our ability to meet your needs.

The key items which are reported on through Helpdesk are:

• General Enquiries
• System Administration
• Potential Pick Error
• Delivery Issue
• Inward Delivery Issue
• Inventory Issue
• System Suggestion

Looking for someone who can provide you with accurate on-time reporting?  Complete the enquiry form below and we will arrange to meet with you to present our reporting solutions.